Service information

Münt Grupp OÜ (Ltd) Store
Kadaka tee 131/2, 12915 Tallinn (pickup place for online purchases)
Open: Mon-Thu: 09.00 – 16.00 and Fri: 09.00 – 15.00
(Payment methods at the store: Cash & Debit/Credit Cards)

Coming by bus (Looga stop): 
Bus no: 41/42/43/21/22

Münt Grupp Ltd

Manufacturing, distribution, retail & wholesale of first aid products in Baltic States

Briefly
Münt Grupp Ltd was established in Tallinn 1992 in order to provide quality First Aid Kits for vehicles. Within these years we have expanded the variety of First Aid kits selection with special attention on the quality. We manufacture First Aid Kits and dressing/plaster packs under trademark „First Aid Esmaabi“ since 2001. Münt Grupp management system and produtcion process follows the International ISO 12485:2003 Quality Standard without exeptions. Münt Grupp is also wholesale and retail dealer of different world-wide known First Aid Brands. Our own production as well as other brands can be bought from our webstore, different pharmacies, work safety stores, car dealers and other retail markets.

Principles

Münt Grupp Ltd production and product development is based on a principle of raising the quality of first aid performance. We believe that every person has the ability to save lives and unpractical First Aid equipment/products should not become an obstruction in his/her way while trying to perform it. We follow the saying : „Less talk – more action“, which in emergency situation means that our First Aid kits are quickly and easily opened, instructions are easily understood by everyone and for everyday situation they have durable and easy-clean bag/case. Münt Grupp offers first aid products to people who have taken the first aid course and also to those, who have not. We provide also First aid courses (only in Estonia).

Vision

Münt Grupp vision is social living environment, where performing First Aid to a fellowman is self evident, without the obstruction of incompetent First Aid products, social differences or language barriers. First Aid is universal language of caring.

Goal

Münt Grupp goal is to raise the quality of First Aid performace through development and production of even higher and higher quality First Aid products.

Order methods

  1. Placing orders on smartlifesavers.com 
    – Private clients : can create an account or check out as a guest and pay immediately with bank link or credit card.
    – Business retail clients : We suggest creating an account to place orders more quickly in the future.
    – Distributors / Wholesale clients: After creating an account, our administrator will add the agreed client discount to your user.
    – Clients from EU Countries (except Estonia): Online store calculates the fees automatically and you may use credit card to pay for your purchase.
    – Clients from non EU (European union) Countries, please contact with us via email before placing an order.
  2.  Placing orders via email: info@myntgrupp.ee
    – All clients may place orders through email. It is advised especially for first time clients outside Estonia.
    – Please also include the preferred transportation method and end user information (also VAT number for companies)

Invoicing

  • Invoices will be sent within 60 minutes after the order is placed on workdays between 09.00 – 15.00
  • If order is placed after 15.00 or on weekends, the invoice will be sent on the next workday.

Shipping

Estonia

Door-to-Door Delivery
(VAT not included)

  • DPD Parcel Delivery: 6.00 € (1-2 workdays*)

Delivery to parcel terminals
(VAT not included)

  • DPD Pickup parcel terminal: 3.00 €
    (1-2 workdays*)
  • Itella SmartPost parcel terminal: 3.00 €
    (1-2 workdays*)
  • Omniva parcel terminal: 3.00 €
    (1-2 workdays*)

Client picks up the goods at the store (EXW: Kadaka tee 131/2, 12915 Tallinn)

  • Free (Open Hrs Mon-Thu: 09.00 – 16.00 and Fri: 09.00 – 15.00

Free Shipping in Estonia

Free shipping will be applied for orders exceeding 100 € (net)

* We release/ship the order only after prepayment is received unless: 
  – Client is government or municipal 
  – Client is Juridical long term client.
  – Client is our distributor or partner
in which case we ship/release the order immediately.

Latvia

Door-to-Door Delivery
(VAT not included)

  • DPD Parcel Delivery: 10.00 € (1-3 workdays*)

Delivery to Parcel terminals
(VAT not included)

  • DPD Pickup parcel terminal: 7.00 €
    (1-3 workdays*)
  • Omniva parcel terminal: 8.00 €
    (1-3 workdays*)

Client picks up the goods at the store (EXW: Kadaka tee 131/2, 12915 Tallinn)

  • Free (Open Hrs Mon-Thu: 09.00 – 16.00 and Fri: 09.00 – 15.00

*Prices apply to orders fitting into one transport carton and weigh less than 30 kg. Orders exceeding that limit should be placed via email
** Free shipping applies to orders exceeding 300€ (net)

Lithuania

Door-to-Door Delivery
(VAT not included)

  • DPD Parcel Delivery: 12.00 € (1-3 workdays*)

Delivery to Parcel terminals
(VAT not included)

  • DPD Pickup parcel terminal: 8.00 €
    (1-3 workdays*)
  • Omniva parcel terminal: 8.50 €
    (1-3 workdays*)

Client picks up the goods at the store (EXW: Kadaka tee 131/2, 12915 Tallinn)

  • Free (Open Hrs Mon-Thu: 09.00 – 16.00 and Fri: 09.00 – 15.00

*Prices apply to orders fitting into one transport carton and weigh less than 30 kg. Orders exceeding that limit should be placed via email
** Free shipping applies to orders exceeding 300€ (net)

Finland

Door-to-Door Delivery
(VAT not included)

  • DPD Parcel Delivery: 16.00 € (1-3 workdays*)

Delivery to Parcel terminals
(VAT not included)

  • Itella SmartPost Parcel terminal: 11.00 €
    (1-3 workdays*)
  • Post office in Finland: 13.00 €
    (1-5 workdays*)

Client picks up the goods at the store (EXW: Kadaka tee 131/2, 12915 Tallinn)

  • Free (Open Hrs Mon-Thu: 09.00 – 16.00 and Fri: 09.00 – 15.00

*Prices apply to orders fitting into one transport carton and weigh less than 30 kg. Orders exceeding that limit should be placed via email
** Free shipping applies to orders exceeding 300€ (net)

European Union Countries

DPD- Door-to-Door Delivery(VAT not included)*

  • Zone 1: 40.00 €  (Belgium, Netherlands, Germany, Czech Republic, Slovakia, Sweden, Poland)**
  • Zone 2: 55.00 €  (Austria, Denmark, Luxembourg, Hungary, United Kingdom, France, Ireland, Slovenia, Italy, Spain) **
  • Zone 3: 60.00 €  (Croatia, Bulgaria, Greece, Portugal, Romania)**

*Prices apply to orders fitting into one transport carton and weigh less than 30 kg. Orders exceeding that limit should be placed via email
** Free shipping applies to orders exceeding 2000€ (net)

DB Schenker- door-to-door delivery (multipackages – 1/2 EUR pallet shipping within European Union) (VAT not included)

  • Zone 1: 100.00 €  (Belgium, Netherlands, Germany, Czech Republic, Slovakia, Sweden, Poland)**
  • Zone 2: 150.00 €  (Austria, Denmark, Luxembourg, Hungary, United Kingdom, France, Ireland, Slovenia, Italy, Spain) **
  • Zone 3: 200.00 €  (Croatia, Bulgaria, Greece, Portugal, Romania)**

* Prices apply to shipments up to 150 kg and which fit on to 1/2 EUR pallet (height 1.5m). For bigger orders, please contact us via email.
*** Free Shipping applies orders over 5000€ (net)

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Shipping to Post Offices in European Union (VAT not included)

  • Post offices: 40.00 € (3-14 workdays)*

* Prices apply to orders up to 20 kg and which fit into one transport carton
** Free shipping applies for orders over 2000€ (net)

Client picks up the goods at the store (EXW: Kadaka tee 131/2, 12915 Tallinn)

  • Free (Open Hrs Mon-Thu: 09.00 – 16.00 and Fri: 09.00 – 15.00
Non EU-Countries

BUSINESS CLIENTS*

  • EXW (Incoterms 2010)  Kadaka tee 131/2, 12915 Tallinn
    (Shipments up to 31 kg  one transport carton)
  • EXW (Incoterms 2010) Tööstuse tee 5, 76922 Harku vald, Harjumaa
    (Shipments over 30 kg  , several cartons or pallets)

*Business clients outside European Union, please place your orders via email.

PRIVATE CLIENTS**

  • Post office*
    – parcel fee: 25.00 € (up to – 1 kg )
    – fee for every additional kg : 10.00 €

(EXAMPLE: Total weight in the cart is 1.75 kg (shown in the Checkout). Transport fee: 35.00 €.)

*Prices apply to orders up to 20 kg and which fit into one transport carton. For bigger quantities, please contact us via email.
** Prices do not include any custom fees or additional costs in clients country while receiving the package.

All clients receive proper PDF invoice within 2 hours after receiving the order (opening Hrs on workdays) if it is not agreed differently.

Bank Link (in Estonia) / Credit Card

  • Payment method by credit card or bank link (Estonia) can be used to finalize your online order.
    – Payment option is available to all clients
    – If all the products are in stock, your order is shipped in the next workday
    – If there are pre-order products among your purchase, we will contact you by email and inform you about the delivery time.
    – Bank link and Credit card service is provided by Maksekeskus

You can collect payments using the following bank links:
Estonia: Swedbank, SEB, Luminor, Danske, LHV, Coop, Pocopay and Liisi ID
Latvia: SEB, Citadele and Luminor
Lithuania: Swedbank, SEB and Luminor
Finland: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

Bank transfer

  • Proforma invoice
    – All Private clients receive proforma invoice
    – First time business clients
  • Default payment term: 10 days net
    – Long term business clients
    – Distributors
  • Other payment terms
    -Contract clients
  • E-invoicing
    – Münt Grupp can issue e-invoices directly to the handler of those clients who need them
    – To receive e-invoices, please send us your detailed company information and handlers name

Payment by cash or by debit card 

  • Only available at Münt Grupp store in Tallinn

Terms of return for items purchased on smartlifesavers.com online store

Buyer = Private or Juridical client who purchase from www.smartlifesavers.com online store.
Seller = Münt Grupp OÜ (Ltd)
Online store = www.smartlifesavers.com

  1. Buyer may submit a claim for refund or exchange of product within 14 days starting from receiving the order. Claims submitted later than 14 days are not respected by the seller (unless product warranty for electronic devices is applicable)
  2. Direct costs of returning a product will be paid by the Buyer (returning goods to Sellers store (in Tallinn) or to a designated Parcel Terminal) in the following cases:
    – if the product did not met the Buyers expectations.
    – if the Buyer wants to return the product without reason.
    – if the Buyer has bought wrong size product and wants to exchange it
  3. Direct costs of returning a product will be paid by the Seller (returning goods to Sellers store (in Tallinn) or to a designated Parcel Terminal) in the following cases:
    – if Seller has sent a wrong product
    – if Seller has sent a broken or non working product
    – if the received product has different qualities than those mentioned on the product page
  4. Seller must send replacement product or offer refund and compensate product cost within 14 days in the following cases:
    – If Buyer has submitted a claim within 14 days and also returned the product.
  5. Buyer is not required to compensate product and shipping cost nor send a replacement in the following cases:
    – If Buyer is not willing to return the product.
    – If Sellers inspection determines that Buyer has deliberately or through careless handling damaged the product.
    – If Buyer is returning working non-damaged device but the retail package is damaged or missing
  6. Return/refund/exchange is unavailable for working devices in the following cases:
    – If device/product is ordered specifically for the client (expensive simulators, electronics with special settings or products with custom imprint – also applies to pre-order products which we only order for any given clients (for example BLS manikins))

Privacy Policy

This Privacy Policy governs the manner in which Münt Grupp Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.smartlifesavers.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Münt Grupp Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Münt Grupp Ltd may collect and use Users personal information for the following purposes:
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Münt Grupp Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Münt Grupp Ltd
www.smartlifesavers.com
Paldiski mnt 125 10618, Tallinn Estonia
372 65 64 130
info@myntgrupp.ee

This document was last updated on 30.11,2017

Terms & Conditions

Münt Grupp Ltd (smartlifesavers.com webstore administrator and owner), hereafter ‘MG’.
smartlifesavers.com, hereafter ‘webstore’.
Client, hereafter ‘buyer’
ORDERING
1. MG has a large variety of products on it’s webstore, some are avaliable in large quantities in any given moment and some needs to be pre-ordered.
2. MG webstore is also a product catalog.
3. If the buyer is a wholesaler/reseller, then please place your orders via email. (info@myntgrupp.ee)
4. If the buyer places an order, which total sum is above 5000 euros, please place your orders via email. (info@myntgrupp.ee)
5. If you have any questions about the products, about the ordering process – please contact us via email.

PAYMENT
1. MG only offers bank transfer payments and cash payments in our store (in Tallinn, Estonia)
2. MG will send you a commercial invoice within 24/h, after the buyer has placed the order.
3. All international orders will have 100% pre-payment term by default. (Long term wholesale clients are entitled to exceptions regarding prices and terms)
4. Orders are processed after the payment or payment order is received by MG
RESPONSIBILITY
1. Münt Grupp OÜ will double check, that all the ordered products would get packed correctly.
As a proof, MG takes photos of the content and package prior to the dispatch and send them to the buyer when problems shall occur.
2. MG is not responsible, if the default first aid kits do not meet buyers local regulations, because the default first aid kits are meeting only the Estonian regulations.
If buyer needs to have a first aid kit with custom content and labels, then the buyer needs to send her/his request to MG via email.
3. Buyer should ask all the questions regarding the products before making the payment. MG is not responsible, if the buyer has bought a product, received it and
wishes to return it because the buyer thought the product would be something else.
4. Buyer has the right to demand refund, in case he/she has received a damaged,broken or a product which was not in the order, or if the product is missing.
5. Buyer has to take photos of the damaged products and send them to MG or if it is a technical problem, then send the product back to MG for inspection.
6. If the parcels/packages are severly deformed during the transport, then a buyer should take photos of the parcel/packages and should not accept the parcel.
If such problem occurs, MG will dispatch this order again.